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Newsroom

Newsroom

What we're building, and why.

Stories from the team building Gydr: the problems our customers bring us, how we solve them, and what we believe about AI that speaks for a business.

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November 2026

  1. Perspective

    What we believe: nine principles for customer-facing AI

    Nine principles for customer-facing AI that shaped more than fifty Gydr releases, from honesty over helpfulness to keeping each business's data its own.

  2. Use case

    After-hours customer inquiries: a customer's 1.30am problem, and our answer

    A customer's chatbot promised an agent at 1.30am who was not there. How we planned after-hours customer inquiries around tickets and honest offers.

October 2026

  1. Engineering

    Grounded is not the same as right: why chatbot hallucinations happen

    Why an AI chatbot should say "I don't have that": what causes chatbot hallucinations, and how Gydr keeps answers to what your knowledge actually says.

  2. Announcement

    Console MCP: run your AI chatbot from Claude, Codex or any MCP client

    Console MCP connects Claude, Codex and other MCP clients to your Gydr Console, so your AI assistant can build, test and fix your chatbot as you.

  3. Engineering

    Knowing who you're talking to: signed-in visitors in your AI chatbot

    How Gydr 4.0 recognises signed-in visitors with one token your site already issues, and the rules that keep a chatbot from ever believing the wrong person.

  4. Product

    Gydr 4.0 handoff: a person when it matters, by live chat or ticket

    Gydr 4.0 handoff lets each help desk run live chat, tickets or both, offers a person when a visitor is stuck, and never promises an agent who is not there.

  5. Announcement

    Gydr 4.0: who is asking, who answers, and how it looks

    Gydr 4.0 brings one visitor token for signed-in customers, help desks with live chat or tickets, a Design studio for the chat widget, and Conversation Topics.

  6. Use case

    How a customer's lost enquiries led us to turn website enquiries into leads

    A customer's chat answered visitors and then lost them. How we planned Data Forms to turn website enquiries into leads, in the visitor's own language.

  7. Use case

    Order questions after checkout: a store's request, and how we answered it

    An online store asked us to handle order questions after checkout. How we planned answers from WooCommerce that keep each customer's order private.

  8. Product

    Product search in the chat, answered from your store

    How Gydr 3.5–3.7 made product search in the chat answer from your store: WooCommerce and Shopify results, catalogue prices and stock, and order lookups.

September 2026

  1. Use case

    Clinic appointment requests: what a clinic asked for, and where we drew the line

    A clinic asked us for help with clinic appointment requests. How we planned an assistant that collects requests for staff to confirm and gives no advice.

  2. Use case

    Nearest branch and opening hours: why we made the chatbot ask first

    A customer's chatbot sent a shopper to a closed outlet. How we planned nearest branch and opening hours answers that ask where the customer is first.

  3. Product

    Data Forms: collect customer details inside the chat

    Data Forms let your chatbot ask your own questions in each visitor's language, on your website and every channel, and hand the answers back as a table.

  4. Use case

    Run chatbots for your clients under your own name: an agency's request

    An agency asked how to run chatbots for your clients without another vendor's name in the way. How we planned brand, accounts and access for partners.

  5. Engineering

    Report a wrong chatbot answer, and we fix the cause

    Gydr 3.2.8 lets you report a wrong chatbot answer from the conversation itself, with everything we need attached, and revise or withdraw it later.

  6. Product

    Keep your WhatsApp Business app number, and add an AI chatbot

    Gydr 3.2 connects the number you already use in the WhatsApp Business app without giving it up, and adds custom permission sets and instant access changes.

  7. Use case

    A WhatsApp promotion rush, and how we planned for it

    A customer's WhatsApp promotion rush outpaced their replies. How we planned one assistant for website and WhatsApp, within WhatsApp's own rules.

August 2026

  1. Engineering

    Fifty languages, one conversation: how we handle mixed-language chats

    How Gydr handles mixed-language chats: it replies in the language the visitor writes, tells Malay from Indonesian, and translates every button, in 50 languages.

  2. Announcement

    Gydr 3.0: one AI chatbot on WhatsApp, Messenger, Instagram and Telegram

    Gydr 3.0 puts the chatbot you already built on WhatsApp, Messenger, Instagram and Telegram: same knowledge, replies shaped per app, agent replies never lost.

  3. Use case

    New hire onboarding questions: what a customer asked us to fix

    A customer's new staff kept guessing at new hire onboarding questions. How we planned an assistant that answers from the onboarding pack, in their language.

  4. Use case

    Employee policy questions: how one HR team's problem shaped our design

    A customer's HR manager fielded employee policy questions all day. How we planned an assistant that answers from the handbook and stays internal.

July 2026

  1. Use case

    IT how-to questions were crowding out an IT team's real work

    A customer's IT team was losing mornings to IT how-to questions. How we planned an assistant that answers from their own guides and hands the rest over.

  2. Use case

    A support team buried in repetitive customer questions, and what we built

    A customer asked us to help with repetitive customer questions. What we planned, and how the assistant now answers them from the business's own content.

June 2026

  1. Announcement

    Gydr 2.0: the right AI model for every message

    Gydr 2.0 brings Dynamic Mode, which picks the AI model for each message, and Plugins that connect your chatbot to your API, Google Sheets and Shopify.

  2. Product

    Bring your own AI model, and make Gydr your own

    With Gydr 1.31 you can bring your own AI model from OpenAI, Anthropic, Gemini and more, put your brand on the Console, and test a custom personality.